Re-training Your Bot
AI Bot Kit allows you to update and re-train your chatbot anytime. This is useful if you’ve made changes to your website, added new FAQs, or uploaded updated documents.
When Should You Retrain?
You’ve updated your website content and want the chatbot to reflect the changes.
New products, services, or policies were added.
Visitors keep asking questions your bot can’t answer.
Old or irrelevant documents need to be replaced.
How to Retrain Your Bot
Log into your Dashboard
Go to AI Bot Kit and log in with your account.
Select Your Bot
From your list of chatbots, choose the one you want to update.
Open the Training Tab
Navigate to Step 2: Training inside the 4-Step Bot Builder.
Here you’ll see all the current knowledge sources (documents, URLs, pasted text).
Add or Update Knowledge
Upload Documents → Add new PDFs, Word files, or other docs.
Add URLs → Insert new website links you want the bot to learn from.
Add Text → Paste FAQs or guidelines directly into the editor.
Remove Old Data (Optional)
Delete outdated documents, URLs, or text to avoid conflicting answers.
Click Save
Once saved, the bot retrains instantly on the new data.
No downtime — your updated bot is live immediately.
Best Practices for Re-training
Keep your knowledge base clean and organized.
Use short, clear documents rather than overloading one huge file.
Retrain regularly (e.g., monthly) to keep responses fresh and accurate.
Test the bot after retraining to confirm it answers correctly.
Example
Before: Bot didn’t know about your new refund policy.
Action: You uploaded the updated Refunds & Returns PDF.
After: The bot can now instantly answer refund-related questions.
⚡ Tip: Re-training is unlimited — you can add or update knowledge sources anytime as your business grows.
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