Chatbot Not Showing

If you’ve embedded your AI Bot Kit code but your chatbot is not appearing, don’t worry. This is a common issue and usually easy to fix.

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1. Check if You Saved Your Bot

• After setup, make sure you clicked Save Chatbot in the dashboard.

• Unsaved bots won’t generate a valid embed code.

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2. Verify Embed Code Placement

• Copy the embed code from Preview & Launch.

• Ensure it’s pasted in the correct location:

  • Site-wide → Place in your site’s footer or header (via code injection).

  • Single page → Paste into a Custom HTML or Embed block.

• Double-check that no part of the code is missing.

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3. Clear Browser Cache

• Sometimes browsers load an older cached version of your site.

• Clear your cache or open the site in Incognito Mode to test.

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4. Conflicts with Other Scripts

• If you already have multiple widgets or tracking codes (like chat tools, pop-ups, analytics), they may conflict.

• Try placing AI Bot Kit’s code at the very bottom of your footer (before </body>).

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5. Plan Limit Reached

• On the Free Plan, your bot stops working after 50 monthly messages.

• Go to Plans & Billing → Current Plan to see if you’ve hit your usage limit.

• If yes, upgrade to a higher plan to reactivate your chatbot.

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6. Browser or Ad Blockers

• Some ad blockers or privacy extensions can hide third-party scripts.

• Test on another browser or disable extensions temporarily.

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7. Still Not Working?

If none of the above resolves it:

• Re-copy a fresh embed code from your dashboard.

• Remove the old code → paste the new one → save and publish.

If it still doesn’t appear, contact support via the Help Center inside your dashboard.

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⚡ Quick Checklist: ✅ Saved chatbot in dashboard ✅ Correct embed code placement ✅ Cache cleared ✅ Plan messages not exhausted ✅ No script conflicts