Chatbot Not Showing
If you’ve embedded your AI Bot Kit code but your chatbot is not appearing, don’t worry. This is a common issue and usually easy to fix.
1. Check if You Saved Your Bot
After setup, make sure you clicked Save Chatbot in the dashboard.
Unsaved bots won’t generate a valid embed code.
2. Verify Embed Code Placement
Copy the embed code from Preview & Launch.
Ensure it’s pasted in the correct location:
Site-wide → Place in your site’s footer or header (via code injection).
Single page → Paste into a Custom HTML or Embed block.
Double-check that no part of the code is missing.
3. Clear Browser Cache
Sometimes browsers load an older cached version of your site.
Clear your cache or open the site in Incognito Mode to test.
4. Conflicts with Other Scripts
If you already have multiple widgets or tracking codes (like chat tools, pop-ups, analytics), they may conflict.
Try placing AI Bot Kit’s code at the very bottom of your footer (before
</body>).
5. Plan Limit Reached
On the Free Plan, your bot stops working after 50 monthly messages.
Go to Plans & Billing → Current Plan to see if you’ve hit your usage limit.
If yes, upgrade to a higher plan to reactivate your chatbot.
6. Browser or Ad Blockers
Some ad blockers or privacy extensions can hide third-party scripts.
Test on another browser or disable extensions temporarily.
7. Still Not Working?
If none of the above resolves it:
Re-copy a fresh embed code from your dashboard.
Remove the old code → paste the new one → save and publish.
If it still doesn’t appear, contact support via the Help Center inside your dashboard.
⚡ Quick Checklist: ✅ Saved chatbot in dashboard ✅ Correct embed code placement ✅ Cache cleared ✅ Plan messages not exhausted ✅ No script conflicts
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