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Embed Block Not Working

If you’ve added the chatbot code to an Embed Block (Squarespace, WordPress, or other site builders) but it’s still not showing up, here are the common reasons and fixes.

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1. Check for Code Restrictions

  • Some platforms sanitize or strip out certain <script> tags from Embed Blocks.

  • If your builder doesn’t allow scripts inside normal embed blocks, move the code to:

    • Footer Injection (Settings → Advanced → Code Injection → Footer).

    • Or a Custom HTML block if supported.

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2. Ensure Full Code is Pasted

  • Make sure you copied both lines of the AI Bot Kit code:

<div id="ai-bot-kit-chatbot" data-chatbot-id="XXXXXXXX"></div>
<script src="https://app.aibotkit.io/embed.js" async defer></script>

  • If you only paste the <div> without the <script>, the bot won’t load.

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3. Squarespace-Specific Issues

  • Squarespace’s default Embed Block doesn’t always support <script> tags.

  • Fix: Use Code Injection instead for site-wide installation.

    • Go to Settings → Advanced → Code Injection → Footer.

    • Paste the full AI Bot Kit code.

    • Save changes.

📘 See full guide: How to Add AI Bot Kit Chatbot to Squarespace

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4. WordPress-Specific Issues

  • If you’re using the Block Editor, the “Embed” block is for iFrames only — it won’t run JavaScript.

  • Fix: Use the Custom HTML Block instead.

    • Open your page/post → Add Block → Select Custom HTML.

    • Paste the code → Update.

📘 See full guide: How to Add AI Bot Kit Chatbot to WordPress

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5. Clear Cache and Refresh

  • If you’ve placed the code correctly but still don’t see the bot:

    • Clear your site cache (if you’re using caching plugins or CDN).

    • Refresh in Incognito Mode to bypass browser cache.

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6. Alternative Fixes

  • For Wix, Webflow, and Shopify: Always use Custom Code injection under site settings.

  • For custom-coded websites: Add the snippet just before the closing </body> tag.

⚡ Quick Recap:

  • Embed blocks often block scripts.

  • Use Code Injection or Custom HTML blocks instead.

  • Always paste the full code snippet.

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