# Embed Block Not Working

If you’ve added the chatbot code to an **Embed Block** (Squarespace, WordPress, or other site builders) but it’s still not showing up, here are the common reasons and fixes.

***

#### 1. Check for Code Restrictions

* Some platforms sanitize or strip out certain `<script>` tags from Embed Blocks.
* If your builder doesn’t allow scripts inside normal embed blocks, move the code to:
  * **Footer Injection** (Settings → Advanced → Code Injection → Footer).
  * Or a **Custom HTML block** if supported.

***

#### 2. Ensure Full Code is Pasted

* Make sure you copied **both lines** of the AI Bot Kit code:

```html
<div id="ai-bot-kit-chatbot" data-chatbot-id="XXXXXXXX"></div>
<script src="https://app.aibotkit.io/embed.js" async defer></script>
```

* If you only paste the `<div>` without the `<script>`, the bot won’t load.

***

#### 3. Squarespace-Specific Issues

* Squarespace’s default **Embed Block** doesn’t always support `<script>` tags.
* Fix: Use **Code Injection** instead for site-wide installation.
  * Go to **Settings → Advanced → Code Injection → Footer**.
  * Paste the full AI Bot Kit code.
  * Save changes.

📘 See full guide: How to Add AI Bot Kit Chatbot to Squarespace

***

#### 4. WordPress-Specific Issues

* If you’re using the **Block Editor**, the “Embed” block is for iFrames only — it won’t run JavaScript.
* Fix: Use the **Custom HTML Block** instead.
  * Open your page/post → Add Block → Select **Custom HTML**.
  * Paste the code → Update.

📘 See full guide: How to Add AI Bot Kit Chatbot to WordPress

***

#### 5. Clear Cache and Refresh

* If you’ve placed the code correctly but still don’t see the bot:
  * Clear your site cache (if you’re using caching plugins or CDN).
  * Refresh in **Incognito Mode** to bypass browser cache.

***

#### 6. Alternative Fixes

* For Wix, Webflow, and Shopify: Always use **Custom Code** injection under site settings.
* For custom-coded websites: Add the snippet just before the closing `</body>` tag.

***

⚡ **Quick Recap:**

* Embed blocks often block scripts.
* Use **Code Injection** or **Custom HTML** blocks instead.
* Always paste the full code snippet.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://aibotkit.gitbook.io/documentation/troubleshooting-and-faqs/embed-block-not-working.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.