Chat Counts, Messages, Characters
AI Bot Kit tracks all key usage statistics for your chatbot. These metrics help you measure engagement, monitor limits, and optimize performance.
1. Chat Counts
Definition: The total number of individual chat sessions started with your bot.
Why It Matters:
Shows how many people are actively engaging with your chatbot.
Helps you compare activity trends over time (daily, weekly, monthly).
Tip: If you notice a high number of chats but low conversions, refine your bot’s greeting message and fallback responses.
2. Messages
Definition: The total number of messages exchanged between users and your chatbot.
Why It Matters:
More messages usually mean deeper engagement.
Sudden spikes may indicate customers are seeking more detailed support.
Plan Limits: Each plan includes a set number of monthly AI messages (e.g., 50 in Free, 3,000 in Essential). Monitor this metric closely to avoid hitting limits.
3. Storage Characters
Definition: The number of characters (text data) stored in your chatbot’s knowledge base.
Why It Matters:
Each plan comes with a maximum storage allocation (10M in Free, 40M in Business).
Storage is used for documents, pasted text, and URLs you train your bot with.
Tip:
Keep your knowledge base clean — remove outdated or irrelevant content.
Use multiple bots if you have different departments or product lines (to spread out storage).
Example Use Case
A company starts with 50 chats and 200 messages in the first week.
The storage shows 2M characters used out of 10M.
Insight: The bot is being used actively, but plenty of space remains to add more FAQs or product documents.
⚡ Quick Recap:
Chat Counts = How many conversations started.
Messages = Total exchanges during those chats.
Storage Characters = Size of your training data.
Monitoring these together gives you a complete picture of chatbot usage and when to scale up.
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