Step 1: General

The General tab is where you set the basic details and personality of your chatbot.

Bot Name: Enter a name that your visitors will see. This helps make your chatbot feel personal and recognizable.

Bot Instructions: Write a short introduction or guidance message to set the right expectations. For example: “I’m here to help answer your product questions and guide you through the site.”

Bot Tone: Choose how your bot should sound:

• Professional → Formal and business-like responses

• Friendly → Warm, approachable, and conversational

• Casual → Relaxed, informal, and engaging

Bot Language:

This sets the default language the chatbot will converse in. You can choose from 70+ different world languages.

Timezone:

This sets the default timezone for the chatbot. You can choose any timzone suitable to your country or place from the dropdown.

Input Placeholder:

This sets the default placeholder value in the message box

Footer Text : Customize how your footer appears. Update the footer message to reflect your industry. Example : if you’re a doctor, you could write: “These are AI-generated responses provided for assistance. Please review important details carefully before relying on them.” Note: This feature is available for Paid plans.

This step sets the personality and voice of your chatbot, making it feel natural to your audience.