search

Help Center

hashtag
Getting Help and Support

hashtag
Need Help?

At the top right of your AI Botkit dashboard, you'll find a "Need Help?" button. Click it to access multiple support options that can help you get the most out of your chatbot.

Available Help Options

1. AI Botkit Assistant 🤖

  • What it is: An instant AI-powered assistant built right into your dashboard

  • How to use: Click "AI Botkit Assistant" from the dropdown menu

  • What it does: Opens a chat widget where you can ask questions and get instant answers about using AI Botkit

  • Best for: Chatbot Setup Help, feature explanations, troubleshooting tips

  • When to use: When you need immediate help without waiting for a response

2. Book Free Setup 🎁

  • What it is: A free 1-on-1 onboarding call with our expert team

  • How to use: Click "Book Free Setup" from the dropdown menu

  • What it does: Opens a calendar where you can schedule a 30-minute call with our support team

  • What you'll get:

    • Personalized setup assistance

    • Expert guidance on configuring your chatbot

    • Tips and best practices tailored to your needs

    • Help launching your chatbot quickly

  • Best for: New users who want hands-on help getting started

  • When to use: When you want personalized guidance or have complex setup questions

3. Contact Support 📧

  • What it is: A support ticket system for submitting questions or reporting issues

  • How to use: Click "Contact Support" from the dropdown menu

  • What it does: Opens a contact form where you can submit your question or issue

  • What to include:

    • Your name and email

    • A clear subject line

    • Detailed description of your question or issue

  • Best for: Specific questions, bug reports, feature requests

  • When to use: When you need detailed help or want to report a problem

4. Help Center 📚

  • What it is: Comprehensive documentation and guides

  • How to use: Click "Help Center" from the dropdown menu

  • What it does: Opens our documentation site with articles, guides, and tutorials

  • What you'll find:

    • Step-by-step guides for all features

    • Troubleshooting articles

    • Best practices and tips

    • FAQ section

  • Best for: Learning how to use features, finding answers to common questions

  • When to use: When you want to learn independently or need detailed instructions

hashtag
VIP Onboarding - Free Setup Call

In the sidebar of your dashboard, you'll see a special "VIP Onboarding" section at the bottom. This is your gateway to getting expert help launching your chatbot.

VIP Onboarding is a free 1-on-1 setup call where our expert team helps you:

What Happens During the Call?

During your free setup call, our team will:

  • Understand Your Needs: Learn about your business and what you want your chatbot to do

  • Configure Your Chatbot: Help you set up all the settings, features, and integrations

  • Test Everything: Make sure your chatbot works perfectly before launch

  • Answer Questions: Address any questions you have about features or best practices

  • Provide Tips: Share expert advice on getting the best results from your chatbot

Who Should Book a VIP Onboarding Call?

  • New Users: If you're just getting started and want expert guidance

  • Complex Setups: If you have multiple integrations or complex requirements

  • Troubleshooting: If you're stuck on something and need immediate help

Benefits of VIP Onboarding

  • Avoid Mistakes: Learn best practices from the start

  • Personalized Help: Get advice tailored to your specific needs

  • Ongoing Support: Build a relationship with our support team

Remember: All support options are designed to help you succeed. Don't hesitate to reach out - we're here to help you build amazing chatbots!

PreviousSecurity

Last updated