Key Features
Try everything for free. Every feature below is unlocked on the Free Full Access plan that new accounts start on — no credit card required. You're only limited by the one-time 100-message allowance.
Key Features of AI Botkit
🎯 AI Assistant
Custom bot instructions, Professional/Friendly/Casual tone, 70+ languages, Timezone support
🔄 Lead Management
Contact forms, Lead tracking, Leads table, Email lead notifications, Lead export
📚 Knowledge Base
Document upload (PDF, TXT, MD), Website scraping & crawling, Plain text, Q&A pairs, WordPress auto-sync, URL resync
💬 Conversation Features
Welcome/greeting messages, Quick messages, Fallback handling, Follow-up messages, Input placeholder, Custom footer text, Persistent chat history
🔌 Integrations & Channels
WhatsApp, Instagram, Telegram, Slack, Discord, Google Chat, WordPress plugin, Webhooks, Custom AI actions
👤 Human Handover
Omni-channel handover (Email, WhatsApp, Instagram, Telegram, Messenger), Live chat takeover (per-session AI kill switch), 24-hour window alerts
📊 Analytics & Insights
Conversation analytics, Messages & characters usage, Daily active users, Performance metrics, Data export
🎨 Customization
Pre-made themes, Customizable appearance, Custom colors & fonts, Bot avatar, Widget position, Sharable chatbot page
🔐 Security & Compliance
Banned words filter, IP blocking, AES-256-GCM message encryption, GDPR-ready
🚀 Deployment
Chat widget, Embed on page, WordPress plugin, Direct share link -- deploy anywhere within minutes
Popular Use Cases
1️⃣ Instant Customer Support Answer customer queries 24/7, reduce support tickets, and provide quick help even when your team is offline.
2️⃣ Sales Assistant Guide visitors with smart product or service recommendations, answer pre-purchase questions, and increase conversions.
3️⃣ Enhance User Experience Help users find information quickly, keep them engaged on your site, and reduce bounce rates.
4️⃣ Save Time & Resources Automate repetitive conversations, scale support without adding staff, and free your team to focus on high-value work.
5️⃣ Omni-channel Customer Engagement Connect with customers on their favorite messaging apps -- WhatsApp, Telegram, Instagram, Slack, Discord, and Google Chat.
6️⃣ Live Chat Takeover Disable AI for a specific session and reply directly from your dashboard, preserving full conversation context.
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