Step 3 - Interface
Step 3: Interface Configuration 💬
Customizing how your bot communicates
What You'll Set Up:
👋 Initial Greeting Message
Purpose: First thing visitors see when they open the chat
Default: "Hi there! How can I help you today?"
Customization Tips:
Make it specific to your business: "Welcome to [Company]! How can I assist you today?"
Include what you can help with: "Hi! I can help you with orders, product info, and support questions."
Keep it friendly and inviting
Examples by Business Type:
E-commerce: "Welcome to our store! I can help you find products, check orders, or answer questions about shipping."
Service Business: "Hello! I'm here to help you learn about our services and get your questions answered."
Support: "Hi there! I can help troubleshoot issues, explain features, or connect you with the right team."
🤔 Fallback Message
Purpose: Shown when the bot can't answer a question
Default: "I don't have an answer for that. Can you rephrase your question?"
Better Examples:
"I don't have information about that yet. You can try rephrasing your question or contact our team at [email]."
"That's outside my knowledge area. Let me connect you with someone who can help: [contact info]."
"I'm still learning about that topic! You can reach our support team at [contact] for more help."
👍 Enable Feedback
What it does: Adds thumbs up/down buttons to bot responses
Benefits:
Learn what responses work well
Identify knowledge gaps
Improve bot performance over time
Recommendation: Keep this enabled (it's checked by default)
✅ Step 3 Checklist:
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