Adding Knowledge (RAG)
📚 Building Your Knowledge Base
What is a Knowledge Base?
Think of your Knowledge Base as your chatbot's "brain food" - it's all the information you feed to your AI assistant so it can answer questions intelligently about your business, products, services, or any topic you want it to know about.
Why is this important? Without a knowledge base, your chatbot can only provide generic answers. With a well-built knowledge base, it becomes a smart assistant that knows everything about YOUR specific business and content.
3 Ways to Add Knowledge
AI BotKit gives you three simple ways to build your chatbot's knowledge base:
Managing Your Knowledge Base
Knowledge Base Dashboard Overview:
When you open your Knowledge Base, you'll see:
📈 Statistics Card
Total Resources: Count of all items
URLs: Number of web pages added
Documents: Number of files uploaded
WordPress Posts: Imported from your site
📑 Content Tabs
All Resources: Unified view
Documents: Uploaded files
URLs: Web pages
🔍 Search & Filter
Search all content
Filter by type
Sort by date added
Content Status Explained:
🟡 Pending
Waiting to be processed
Wait - processing starts automatically
🔵 Processing
AI is reading and understanding the content
Wait - usually takes 1-5 minutes
✅ Completed
Ready to use in your chatbot
Nothing - your chatbot can now use this information
❌ Failed
Something went wrong
Try uploading again or check the file/URL
🔧 Troubleshooting Common Issues
❌ "File upload failed"
Check file size: Must be under 10 MB
Check file format: Only PDF format is supported currently
Try again: Sometimes temporary server issues occur
❌ "URL is not accessible"
Check the URL: Make sure it's complete and correct
Check if it's public: URL must be publicly accessible (no login required)
Wait and retry: Sometimes websites are temporarily down
❌ "Processing failed"
File quality: Ensure PDF has readable text (not just images)
Content length: Very short content might not process well
Try re-uploading: Sometimes processing fails temporarily
❌ "No content found in WordPress"
Check privacy settings: Content must be published (not draft)
Verify post types: Make sure the content type is selected
Check date filters: Adjust date range if using filters
🎉 Your Knowledge Base is Ready!
Once you've added content using any of these methods, your AI chatbot will be able to:
Answer questions about your specific business
Reference your website content
Give personalized responses based on your knowledge
Remember: The better your knowledge base, the smarter your chatbot becomes! Start with your most important content and gradually expand from there.
🔄 Next Steps
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