> For the complete documentation index, see [llms.txt](https://aibotkit.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aibotkit.gitbook.io/documentation/chatbot-editor/step-3-interface.md).

# APPEARANCE: Interface

The **Interface** section controls how your chatbot communicates with visitors.

<figure><img src="/files/rzobFktIBM0r9jZ6XTNQ" alt=""><figcaption></figcaption></figure>

**Greeting Message**: This is the first message shown when someone opens the chatbot. Example:\
\&#xNAN;*"Hello! 👋 How can I help you today?"*

**Greeting Message Display**: Customize where the greeting message should be displayed. There are three options:

1. **In Chat Only**\
   The message is shown only inside the chatbot, after it has been opened.
2. **Above Chat Icon**\
   The message appears above the chatbot icon (before opening the chatbot) and is also visible inside the chatbot.
3. **Above Chat Icon (Delayed)**\
   The message appears above the chatbot icon after a delay. You can set the delay time (in minutes), and the message will pop up accordingly.

* **Quick Messages** : Add predefined question snippets that users can click on, so they don't have to type their queries manually.
* **Fallback Message**: This appears when the chatbot doesn't understand a question. Example:\
  \&#xNAN;*"I don't have an answer for that yet. Can you rephrase your question?"*
* **Follow-up Message**: This pop-up message appears when a user has been inactive for more than 1 minute. You can fully customize the text to suit your bot's tone and context.
* **Input Placeholder**: This sets the default placeholder value in the message box.
* **Footer Text**: Customize how your footer appears.\
  Update the footer message to reflect your industry.\
  Example : if you're a doctor, you could write: *"These are AI-generated responses provided for assistance. Please review important details carefully before relying on them."*\
  **Note**: This feature is available for Paid plans.

These settings ensure your bot always responds — even if it doesn't know the exact answer — and keeps the conversation flowing.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://aibotkit.gitbook.io/documentation/chatbot-editor/step-3-interface.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.