The Instructions section is where you define how your chatbot should behave and respond.
Bot Instructions: Describe your chatbot's personality and behavior. This tells the AI how to act when chatting with visitors. For example:
"You are a helpful customer support assistant for our e-commerce store."
"You are a friendly booking assistant for our dental clinic."
"You are a professional HR assistant who answers employee questions about company policies."
Bot Tone: Choose the personality style for your chatbot:
Professional -- Formal and business-like. Best for corporate websites, legal services, and B2B companies.
Friendly -- Warm and approachable. Best for retail, hospitality, and community-focused brands.
Casual -- Relaxed and conversational. Best for startups, creative agencies, and youth-focused brands.
These settings shape how your chatbot communicates with visitors, so choose instructions and a tone that match your brand identity.
Last updated 13 days ago
