Ctrlk
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Telegram

Run your chatbot inside Telegram. Customers message your bot, the AI replies using your knowledge base, and conversations show up in your dashboard for review or human takeover.

What you need

  • A Telegram bot token from @BotFather

  • A paid plan (Basic, Essential, or Business)

Get a bot token in 60 seconds

  1. Open Telegram and start a chat with @BotFather.

  2. Send /newbot and follow the prompts to choose a display name and a username (must end in bot, e.g., acme_support_bot).

  3. BotFather returns a bot token that looks like 123456789:AAH.... Copy it.

Connect to AI Bot Kit

  1. Open your chatbot → INTEGRATIONS → Telegram.

  2. Paste the bot token and click Connect.

  3. AI Bot Kit automatically registers a webhook at /api/telegram/callback/<token> so Telegram knows where to deliver messages.

  4. Send a test message to your bot in Telegram. The reply should arrive within a few seconds.

When connected, you'll see:

  • Feature bullets:

    • Token encrypted at rest -- Your token is never exposed in plain text

    • Instant setup -- Your bot goes live immediately

    • 950M+ Telegram users -- Reach customers on one of the world's largest messaging platforms

The token is hashed and encrypted before being stored — it's never shown back to you in plain text.

What happens behind the scenes

  • Inbound: Telegram POSTs to /api/telegram/callback/<token>. The token in the URL identifies the chatbot. The endpoint returns 200 immediately and processes the message asynchronously.

  • Session ID format: tg_<chat_id> — one continuous thread per Telegram chat.

  • Outbound: Replies are sent via Telegram's Bot API, including basic Markdown formatting where supported.

Sharing your bot

Tell customers to message your bot directly via https://t.me/<your_bot_username>. You can embed this link on your website, email signature, or business card.

Tips

  • Test in private first. Use Telegram's "Test Bot" feature in BotFather settings to validate before publishing.

  • Disconnect cleanly. Removing the integration also unregisters the webhook from Telegram.

  • One bot per chatbot. If you connect the same token to a second chatbot, AI Bot Kit detects the conflict and asks you to confirm a transfer.

Limits

  • Counts toward your Monthly AI Messages quota.

  • No per-channel rate limit on top of Telegram's own (currently 30 messages/sec to different users).

PreviousWhatsAppNextSlack

Last updated