# Step 2: Training

In the **Training** tab, you define what your chatbot actually knows. This is where you add the **knowledge base**.

* Click **Add Data** to upload information. You can:
  * **Add Document** → Upload PDFs, Word files, or text docs
  * **Add URL** → Link pages from your website or knowledge base
  * **Add Text** → Paste content directly (FAQs, policies, guides, etc.)
  * Add QnA  → Add answers to Frequently Asked Questions. &#x20;
* Once uploaded, your data will appear in the Knowledge Base list with **Source, Type, and Status**.
* You can add multiple sources — the bot will learn instantly and respond based on this knowledge.

💡 **Tip**: Start with your most common FAQs, product pages, or guides so your bot can handle real customer questions right away.

<figure><img src="https://3751916347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrFVYgBWX1V2HrY2WfwNy%2Fuploads%2FVb4rYMYNNBvdzNVWhxCf%2F6.JPG?alt=media&#x26;token=4c71266a-dafa-45c5-a1c0-9cb4e3fb8b19" alt=""><figcaption></figcaption></figure>

**Website Scrapping :**&#x20;

<figure><img src="https://3751916347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrFVYgBWX1V2HrY2WfwNy%2Fuploads%2FtvDPtuxTEb8Qltn95tjN%2Fimage.png?alt=media&#x26;token=8cec84c1-cbdd-448d-b3cc-e4ce4ac6b6c6" alt=""><figcaption></figcaption></figure>

When you add a URL, our app will crawl all linked pages and display them in a list. You can then select up to 10 pages at a time to train your chatbot.
