# Step 1: General

The **General** tab is where you set the basic details and personality of your chatbot.

* **Bot Name**: Enter a name that your visitors will see. This helps make your chatbot feel personal and recognizable.
* **Bot Instructions**: Write a short introduction or guidance message to set the right expectations. For example:\
  \&#xNAN;*“I’m here to help answer your product questions and guide you through the site.”*
* **Bot Tone**: Choose how your bot should sound:
  * **Professional** → Formal and business-like responses
  * **Friendly** → Warm, approachable, and conversational
  * **Casual** → Relaxed, informal, and engaging
* **Footer Text :** Customize how your footer appears.\
  \- Update the footer message to reflect your industry.\
  \- For example, if you’re a doctor, you could write: *“These are AI-generated responses provided for assistance. Please review important details carefully before relying on them.”*\
  *( Note - this feature is available only in Paid Plans )*

This step sets the **personality** and **voice** of your chatbot, making it feel natural to your audience.

<figure><img src="https://3751916347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrFVYgBWX1V2HrY2WfwNy%2Fuploads%2FPKk9Sz4AY2LUJRIpKqNa%2F5.JPG?alt=media&#x26;token=6bdc71cb-d525-46f1-ba80-1886bf3c3b8f" alt=""><figcaption></figcaption></figure>
